• HOMEPAGE
• .
• ELECTRIC
  • BASKETS
  • CASSETTES
  • FREESTANDING
  • INSETS
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  • WALL MOUNTED
  • ACCESSORIES
• GAS
  • Standard chimney. Usually built of brick with or without a minimum 175mm liner
    • Gas Basket Fires Class 1
    • Gas Cast Iron Fires Class 1
    • Gas Hole in the Wall Class 1
    • Gas Inset Fires Class 1
    • Gas Inset Convectors Class 1
    • Gas Outset Fires Class 1
    • Gas Stoves Class 1
    • Gas Wall Mounted Fires Class 1
  • Class 2 Flue. Flue less than 150mm diameter usually terminating as a metal cowl or raised ridge tile
    • Gas Hole in the Wall Class2
    • Gas Inset Fires Class 2
    • Gas Inset Convectors
    • Gas Outset Fires Class 2
    • Gas Stoves Class 2
    • Gas Wall Mounted Fires
  • No flue. A balanced flue may exit horizontally through an exterior wall or vertically through the roof
    • Gas Balanced Flue Hole in the Wall Fires
    • Gas Balanced Flue Inset Fires
    • Gas Balanced Flue Outset Fires
    • Gas Balanced Flue Stoves
    • Gas Blanced Flue Wall Mounted Fires
  • No flue. Powered Flue appliances. Combustion gases are removed by an electrically operated fan
  • No flue. Appliances with catalytic burners requiring no flue at all
• SOLID FUEL
  • BASKETS
  • CASSETTES
  • CAST INTERIORS
  • CAST SURROUNDS
  • CONVECTORS
  • FRETS & GRATES
  • INSET STOVES
  • STOVES
    • MULTIFUEL CONTEMPORARY
    • MULTIFUEL TRADITIONAL
    • WOODBURNING CONTEMPORARY
    • WOODBURNING TRADITIONAL
    • DOUBLE SIDED
    • INSET
    • BOILER STOVES
• .
• COOKING RANGES
  • ESSE
  • RAYBURN
• FIRE SURROUNDS
  • BATH, PORTLAND & SANDSTONE STONE
  • COTSWOLD
  • MARBLE & MICROMARBLE
  • WOOD & MDF
• ACCESSORIES
• CHIMNEYS
• FLUES & LINERS
• COWLS
• NO CHIMNEY!
• .
• INSTALLATIONS
• CHIMNEY SWEEPING
• DELIVERIES
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• INTERNET POLICY
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• WHERE ARE WE
• CONTACT US

Internet Sales

The internet is a wonderful tool for researching what products are available, nationwide. There are, however, grave dangers in buying expensive products directly from an internet seller

A buyer's contract is with the person or company from whom the product is purchased. The guarantee that you have is only valid as long as that company is honest and is still trading. It is very easy and often legal to close down a company and open up a new one.
If the goods turn out to be faulty, there is no obligation on the manufacturer to rectify the fault; it is solely the responsibility of the seller.

Many of the more reputable manufacturers will not supply their products to internet sellers. The sellers get around this by purchasing through a less scrupulous intermediary. If a fault develops, even within the guarantee period, you will have great difficulty obtaining replacements or spares as they have to come through the same supply chain and nobody in the whole chain is really interested in correcting problems. They are selling solely on price and can cut profit margins because they do not intend to provide a before or after sales service

If you ignore this warning and decide that price is the most important factor, are you sure that you know exactly what you need and will you get what you actually want or need? Can it be fitted in your house or is there a size/output/safety problem? Will you be able to get a registered fitter to install it? If not then you will need to obtain planning permission for any alterations to a chimney, flue, heating appliance or fireplace. You may fall foul of several other regulations and possibly finish up with an illegal installation. You will certainly not get a valid Data Plate, which becomes very important if you wish to sell the house and will mean at least having to pay for a commissioning and at worst having the item uninstalled. You may also invalidate your house insurance

Many reputable installers will not install items not purchased from themselves and cannot legally install them without the relevant manufacturers fitting instructions. So, having succeeded in buying the item and getting it installed what happens when it develops a fault? The seller blames the installer; the installer blames the manufacturer; you are caught in the middle.

Buying from the internet is a gamble. Buying expensive, heavy or bulky goods is a high risk gamble. It is very difficult or impossible to get them returned unless you pay the costs.

We do not sell on the internet. When we receive an enquiry for a product we send around a properly qualified and experienced surveyor to assess what you want and need. Following this we will ascertain your budget and then make recommendations within that budget. When the exact requirements have been established we will offer you as many written quotations as are needed. These are quotations, not estimates.

So, why are you secure buying from us? Our company has been trading since 1948 and in that time has moved but once and that less than a mile. Sixty five percent of our work comes from repeat orders or recommendations. For this reason alone it is vitally important to us to maintain our high reputation. We are also extremely proud of that reputation and the service that we give. You may pay slightly more for this service but you can then rest assured that you have the right product, correctly fitted, backup if problems do arise and the knowledge that you will not face any future, hidden costs